BEWARE!!! While the on the floor salespeople are courteous and professional, sadly the transparency of their 90 day Comfort Policy is highly questionable. Many of the rules and stipulations around this policy are not listed in writing, either on their website or in any advertising material in store. I ended up having to go to the OFFICE OF FAIR TRADING who formalised a case against them to force them to refund me the money I was legally owed after I swapped mattresses. Even when I was finally told my refund had been approved, I STILL had to follow up with them more than 6 times to get it finalised.










