Forty Winks Jindalee store

Cooper at the Jindalee store was extremely helpful, professional and very informative. He helped us in making a big purchase and was thorough in making sure we bought the best option for us. We didn’t feel rushed at any time but he also gave us the space when needed to discuss between ourselves. Thank you Cooper for your help in making our purchase! We’re looking forward to getting our new bed.

Very disappointing experience with this store. We purchased a mattress and bed frame for $5,249, but due to the issues below, the order was eventually cancelled and a full refund was issued. We purchased a bed frame and was charged $1,889. We received the invoice and believed the order had been confirmed. However, the next day we received a call saying the salesperson had charged us the “wrong price” and that we needed to pay an additional amount because the bed frame was supposedly selling more elsewhere in Brisbane. This was extremely concerning, especially after checking their official website showing the same product advertised at $1,889 at the Fortitude Valley store. The advertised original price and discounted price also appeared to change frequently during the same day when we checked the website, which made the pricing feel unclear and unreliable. The delivery experience was equally frustrating. We were initially told the bed frame would arrive with our new mattress in around two weeks. After two weeks passed and we followed up ourselves, we were then told it could take up to two months. There was no proactive update, no communication about the delay, and no attempt to manage our expectations. Overall, the experience left us feeling disappointed and uncomfortable. The pricing issue, lack of transparency, changing delivery timeframe and poor communication made us lose confidence in the business.

Exceptional service and a mattress that is extremely well suited to our needs! Aireloom! Thanks to Lyn for her expert advice helping us arrive at the most comfortable mattress! Forty Winks Jindalee have fitted us perfectly for two mattresses now over a span of 15 years. We wouldn't go anywhere else. Thank you to an exceptional team!